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ClearCare Online integrates with Home Care Pulse to streamline Client & Caregiver Satisfaction Programs

ClearCare Online integrates with Home Care Pulse to streamline Client & Caregiver Satisfaction programs

Data gives home care agencies proof of quality

Home_Care_Pulse.jpgClearCare Online, the leading software platform for home care agencies, has integrated to automate the data feeds that support the Home Care Pulse Quality Satisfaction Program. As the leading firm for quality assurance and performance benchmarking for the private duty home care industry, Home Care Pulse performs telephone interviews with clients and caregivers on behalf of home care businesses to gather detailed feedback and satisfaction ratings. This new integration, available now, allows ClearCare and Home Care Pulse customers to keep their interviewee lists up to date automatically while building evidence-based quality metrics to grow their business.

“Our healthcare system has evolved where it no longer pays for service, it pays for quality,” says Derek Jones, VP Marketing at ClearCare Online.  “Home Care agencies that prove quality and patient satisfaction have an undeniable advantage when competing for business. We’re proud to partner with Home Care Pulse to give our customers more tools to improve the health care and aging experience of their clients.”

Jerod Evanich, co-founder and President of A Place At Home in Omaha, NE uses both ClearCare and Home Care Pulse. Jerod notes, “If you’re not collecting objective feedback from your clients and caregivers, you cannot effectively assess areas in which process improvements are needed.” Jerod runs both the Client and Caregiver Satisfaction programs that resulted in a ‘Best of Home Care’ Provider and Employer of Choice awards. “You can’t have an ego --  we sit down and look at the feedback each month and work as a team to keep our scores high. We’ve put specific programs in place to better enable access to caregiver training and increase in-person visits to our clients based on actual feedback. In both cases, we saw our scores move to above the 90th percentile in the following months. The key is the objective feedback -- we tried to run our own program prior but we get more candid, actionable feedback through the Home Care Pulse surveys.”

Regarding the new integration, Home Care Pulse Chief Operations Officer, Erik Madsen, stated, “We are thrilled to have partnered with such an amazing company as ClearCare on a system integration. With the integration now in place, the ease with which home care providers can update and maintain accurate list of clients and caregivers is remarkable. This will allow not only for improved satisfaction management results, but the possibility of many new future opportunities for home care providers to use satisfaction management data to better manage their home care businesses.

This integration represents a long-term commitment from both Home Care Pulse and ClearCare, to providing solutions that help home care businesses tackle the complex challenges they face in a growing and competitive industry.

For agencies who are currently using ClearCare and Home Care Pulse and wish to integrate these two solutions, please contact Kristi Larson at kristi@homecarepulse.com.  

About ClearCare

ClearCare Online is a cloud-based home care software platform supporting private-duty home care companies for efficient, cost-effective aging at home. ClearCare empowers home care agencies to operate efficiently and grow, and to improve healthcare and aging. ClearCare’s web and mobile platform helps home care agencies scale services and improve the quality and documentation of care on behalf of their patients.

About Home Care Pulse

Home Care Pulse is the industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and word-for-word feedback. Powerful online reports allow businesses to identify needs and take action to reduce client and caregiver turnover, increase satisfaction, and boost referrals.

 

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Derek Jones

Derek enjoys spending time with family running road races, has completed 6-half marathons, mountain biking, and anything to do with baseball or the outdoors.

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