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3 Tips for Dealing with Reluctant Clients

in home caregiverLast month, George dropped a pot of chili in his kitchen and suffered some minor burns on his hands and legs. A week later, his daughter discovered that he had forgotten to take his blood pressure medication for more than five days. After much discussion, George agreed that he may need some `help around the house, but as a World War II veteran, admitting the need for help hasn’t come easy. Now, a caregiver comes from a local private duty agency three times per week; but George isn’t always welcoming.

Although homecare is intended to help seniors maintain their independence through positive care experiences in the home, some seniors are less-than-thrilled to welcome a perceived “stranger” into their home who will assist with deeply personal activities like hygiene, meal preparation and medication reminders. Such situations leave caregivers in a potentially awkward struggle to do their job for a difficult client.

1. Prepare Caregivers for Difficult Clients
Administrators will often be aware of a client’s attitude toward in-home care based on their initial assessment and communication with family members. Homecare software and homecare systems can allow intake coordinators and administrators to note any resistance from clients and make this information readily available to caregivers assigned to the client’s shifts. When offering shifts with a potentially difficult client, utilize your homecare software and homecare systems, like ClearCare, to match caregivers and clients based on personality and patience.

2. Maintain A Professional Attitude:
While caregivers may be encountered with irritable, stubborn clients, a professional attitude will potentially help calm the nerves of clients and caregivers alike. By understanding that seniors are likely upset due to emotions centered around perceived loss of independence or invasion of privacy, caregivers can be understanding and work with clients to make them feel as comfortable as possible with the situation. For instance, a note in your homecare software or homecare system regarding a client’s lack of comfort with assistance in getting dressed can help caregivers facilitate perhaps just laying out clothes and letting a client know they’ll be right outside the door if assistance is needed. However, homecare software and homecare systems can also be utilized to help caregivers communicate when clients refuse a service or become irritable over certain services.

3. Work Closely with Family Caregivers to Create an Agreeable Plan of Care
By evaluating what seniors are, and aren’t comfortable with by talking with clients, their families, and reviewing notes from caregivers in homecare software and homecare systems, homecare agencies can develop a plan of care that will help ease the concerns of stubborn clients and help them feel at ease with the responsibilities of in-home caregivers.

While homecare is an invaluable resource for many seniors and family caregivers, there will always be some clients who are resistant to change. However, with positive communication, care management and evaluation via homecare software and homecare systems, and patient caregivers, even the most hesitant clients can benefit from in-home elder care

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Derek Jones

Derek enjoys spending time with family running road races, has completed 6-half marathons, mountain biking, and anything to do with baseball or the outdoors.

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