To help build a relationship of trust with clients, try these approaches with your caregivers:
1. Use homecare systems that showcase your agency’s commitment to transparency with clients, and provide thorough oversight of caregivers. For instance, ClearCare homecare software offers homecare agency administrators a way to track the clock-in and task completion times of caregivers in real-time, while simultaneously offering access to families who want to monitor care.
2. Let caregivers know that their work in the field is being monitored by check-ins via homecare software, and occasionally check-in on caregivers at client’s homes.
3. Immediately address any concerns from clients, or their families. While being proactive is imperative to winning new clients, and ensuring that you know what’s going on in the field, reacting appropriately also demonstrates a level of true concern for the wellbeing of your clients.
4. Keep clients and their families informed of any changes to your business; spotlight new caregivers and office staff in newsletters or websites to highlight the achievements of the people you employ.
By putting homecare systems into place that allow agency administrators to efficiently monitor caregivers and clients, seniors in need of in-home care can be assured that their caregivers are held to high standards of care. In return, you will give both seniors and their families well-deserved peace of mind.