Whether you are just opening your doors, or have been an established home care agency for years, your goal as an agency administrator is to grow your business. One key way to do this is by building a solid referral network. Think about the referrals you make yourself. No doubt you’ve made recommendations on movies you’ve seen or restaurants you’ve enjoyed. This word-of-mouth advertising creates buzz and excitement in your friends and family and encourages them to try what you’ve tried. How can you use this same principal in your home care agency? A robust home care system and home care software like ClearCare Online can help.
Using Home Care Software to Cultivate Referral Relationships
As a home care agency administrator, your days are busy from beginning to end. This leaves little time to keep track of your referral sources and track your relationships with them. ClearCare understands the need for building and tracking referral source relationships and has developed a sophisticated home care system and home care software to give you all the tools you need to successfully manage your referral sources. Let’s discuss a few ways.
Easily access accurate records wherever you are. ClearCare Online’s web-based home care system helps you keep organized, up-to-date records of all your referral sources. With just a click of the mouse you can view your referral source organizations and individuals and the latest activity with their accounts. Even when you are on the go, you can look up contact details, important notes, and see the number of people they have referred. With organized records accessible 24/7 it will be easy to build your referral network.
Cultivate the most rewarding relationships. ClearCare Online’s home care system gives you the tools you need to track your referral source relationships and make the most out of them. Reports will help you determine which organizations and individuals are referring the most business. You’ll discover which of those referral sources are referring contacts that are actually turning into clients. Once you know which referrals are generating the most business, you can work at further developing these relationships.
Keep in touch. Administrators can send and receive messages through ClearCare Online’s home care software. These messages are documented and stored under each referral source profile, making it easy for administrators to search for specific correspondence. When you maintain contact with your referrals, you strengthen the relationship you have with them. You can also set calendar alerts to remind yourself to send a thank you card or happy birthday note.
Working diligently to build your referral network with ClearCare Online’ s home care system and home care software will help you take your business to the next level. For more details, call 1-800-449-0645 for a free demonstration.