A chilling story out of Castro Valley, CA last week highlighted the dangers of working with an ill prepared and poorly managed elder care provider. According to the California Department of Social Services, the Valley Manor residential care facility shut down on October 24th and left 14 residents at the facility in filthy conditions with minimal care.
While the owners claim that they left seniors there with staff over the weekend while they found a new facility, much of the staff walked out – with a skeleton crew staying behind without pay, claiming that they felt too sorry for the residents not to do something. After one of the remaining crew members become overwhelmed, she dialed 9-1-1 for assistance with getting the seniors to a safe location.
While the plight of this care home is typically the exception to the rule, with many wonderfully ran and fully licensed residential care facilities ran throughout the United States, a vast number of family caregivers fear a similar situation regardless of their elder care arragements:
Will my loved one be cared for properly?
How will I know what’s going on when I’m not around?
What if a caregiver doesn’t show up when they’re supposed to?
Each of these are valid concerns amongst family caregivers that can often be managed by hiring the assistance of a private duty care agency using homecare software or a homecare system, like ClearCare Online, to manage their operations.
How Homecare Software Builds the Foundation for a Positive Experience
While technology may not seem capable of enhancing elder care at first glance, a homecare system or homecare software designed to integrate all of the functions of a homecare agency can have a significant impact on the efficiency with which an agency is managed.
Take, for example, caregiver supervision. While being in the home of every senior to ensure a caregiver arrives on time is impossible, with telephony clock-ins from the client’s home phone that are tied into the homecare software or homecare system, like ClearCare Online, agency administrators know the minute that a caregiver is late for a clock-in so that they can immediately check to see what’s going on - making sure seniors always have a caregiver when they expect one.
Additionally, when family caregivers want to know what’s going on with care while they’re away, features within a robust homecare software or homecare system, like ClearCare Online’s Family Room, can allow them to see care task updates and receive voice messages from caregivers with an update on their loved one’s condition – all right in one log-in to the homecare system.
While concern is a normal part of being a family caregiver, working with a private duty agency that takes pride in their performance and utilizes a homecare software or homecare system like ClearCare Online may help reduce that concern.