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Managing Clients and Employees in Home Care

 

Elderly couple talking to home health aide

Employing effective homecare management techniques will help expand business, maintain clients and reduce the amount of time spent on time consuming tasks like filing, phone calls and data entry. While more efficient homecare management sounds nice, many agency owners and administrators wonder what they can do to be better managers.

Managing Employees:

A major piece of homecare management is managing caregiver employees who are representing your agency while working in the homes of your clients. Ideally, managers should maintain an open line of communication with caregivers; letting them know how you expect them to act and what level of care they are required to provide. While verbal communication is helpful, a system of checks and balances will help ensure that homecare employee management is streamlined.

One way to institute a system of ongoing communication is the utilization of home care software. ClearCare care management software offers a unique way to communicate with employees via task check-ins from the field, where you will receive updates throughout the day – instantly knowing whether or not employees are on time and on track.

Managing Clients:

Although managing employees is an integral piece of successful homecare management, you must also take time to “manage” your clients. Keeping clients happy, and choosing to work with your agency, requires that you devote a certain amount of time to communicating with clients.

While the occasional phone call and face-to-face communication is necessary, and beneficial, many clients and their families may prefer a more continuous line of communication. ClearCare homecare software enables you to equip family members with a secure log-in, where they can also see the updates from their loved one’s caregiver, and feel as though they are an integral part of the homecare “loop.”

We know that homecare management is typically more than a job; it’s a commitment to your clients and maintaining the independence of agency seniors. Let ClearCare help you do your job better!

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Derek Jones

Derek enjoys spending time with family running road races, has completed 6-half marathons, mountain biking, and anything to do with baseball or the outdoors.

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