Earlier in this week’s posts, we discussed ways to help your agency avoid a lawsuit. One of these tips included ensuring that caregiver certifications are kept up to date, which means that your agency is always placing properly trained and credentialed caregivers in the homes of clients.
Regardless of the size of your agency, there is a challenge in tracking caregiver certifications. However, homecare software or a robust homecare system, like that offered by ClearCare, can help you track and manage certifications efficiently.
1. Keep Certifications on File: Whether your caregivers possess CNA licenses, or CPR and First Aid Certification, it is important to keep proof of current certifications on file. A copy of the credential license or certificate should be kept in a paper file, or for even quick access, uploaded to your caregiver’s profile in your agency’s homecare software or homecare system. Copies of certificates of completion for one-time training courses should also be kept on file to back-up claims of caregiver training and ability.
2. Track Expiration Dates: The vast majority of caregiver certifications will expire after a certain amount of time, and require re-certification or renewal paperwork to bring back up-to-date. A powerful homecare software or homecare system, such as ClearCare, will allow you to track certification start, and expiration dates. Additionally, ClearCare will provide reminders to your agency administrators when a caregiver certification is in need of attention.
3. Outline Credential Expectations to Caregivers: Employees of elder care agencies should be made aware of your agency’s standards and expectations when it comes to keeping certifications up-to-date. Let caregivers know that with the assistance of your homecare software or homecare system, like ClearCare, you can help remind them of upcoming expirations of important certifications. However, also make it clear that to provide service to clients, required certifications, like CPR must be kept current.
By keeping a close eye on the status of your caregivers’ certifications, you will be helping to keep your agency safe from potential lawsuits while simultaneously ensuring that your clients receive the highest quality of care. Remember, be sure your agency establishes standards for required certifications and make your management techniques more efficient with the assistance of a full-service homecare system or homecare software like ClearCare.