The dictionary defines trust as “reliance on the integrity, strength, ability, and surety of a person or thing.” It can also mean “confidence.” Does your loved one’s caregiver inspire confidence? Do you have complete reliance on his or her abilities and strengths?
When a family hires a professional caregiver to look after their loved ones, they are entrusting that individual with incredible responsibility. This person may be called upon to administer life-sustaining medications, prepare regular meals, and monitor serious health conditions. Trust is easily established and maintained with the help of a dependable homecare system and homecare software, such as ClearCare Online.
A Trustworthy Caregiver
As you evaluate your current caregiver, or if you are considering several potential caregivers, it’s a good idea to keep a number of criteria in mind. First of all, verify that the home care agency you are working with offers a home care system or home care software like ClearCare Online, so that you have 24/7 access to your loved one’s point-of-care. Here are a few other points to consider.
Training and certification. Although not always legally required, caregiver certifications will ensure your loved one is getting proper care from an experienced professional. ClearCare Online’s homecare software automatically alerts agency administrators when expiring certifications require renewal.
Genuine concern for the elderly. This may seem obvious, but in fact not all caregivers feel a sincere desire to care for their elderly patients. To some, it is just a job. Look for a friendly caregiver who is motivated by genuine compassion, and who enthusiastically enjoys caring for seniors.
Positive recommendations. Good feedback from other clients is an excellent way to build trust in your family’s caregiver. Ask for references, and be sure to follow up.
Clean criminal record. Has your family’s caregiver been cleared by a thorough background screening? Unfortunately, there are some caregivers who have taken advantage of their vulnerable clients. Don’t assume that your caregiver has a clean past just because of her position. Agencies that use ClearCare Online’s homecare system can run a complete background check with a reputable screening agency and have the results on file in no time.
Punctuality, reliability, and good communication. You should be able to depend on your caregiver 100 percent in every situation. A caregiver who is late, or who does not keep you updated on your loved one’s care, cannot be trusted to successfully do her job. Good caregivers are good communicators. This is made easier than ever with a home care system like ClearCare Online. With a computer, tablet, or Smartphone, family members can see real-time updates on their loved one’s daily activities or read messages regarding caregiver concerns. ClearCare Online’s homecare software also requires caregivers to clock into their shifts using the client’s home telephone, confirming that they are actually there as scheduled.
So, can you trust your loved one’s caregiver? If you’ve been unable to answer the above questions with confidence, it’s time to look for a new provider. Look for an agency that offers innovative homecare software with advanced messaging features and point-of-care transparency. If you have questions about how ClearCare Online’s home care system can build trust in your loved one’s caregiver, check out our recent blog post: Tips for Finding the Right Home Care Provider.C