Knowing what to look for when choosing a home care provider will not only make the entire process easier, it will also prevent serious mistakes that could potentially put your loved one at risk. Home care industry experts agree that working with a reputable, well equipped agency is the best way to find appropriately trained caregivers.
The Importance of Proper Training
David Goodman, president of Companion Connection Senior Care, says candidates that are properly trained “will have more than 130 hours of training and have passed the Caregiver Quality Assurance testing, which is the benchmark for the industry.” The CQA determines dependability, honesty, conscientiousness and cognitive reasoning that gives agencies insight on how a caregiver will react in certain situations.
Agencies that use an innovate homecare system or homecare software, such as ClearCare Online can quickly check certifications and credentials and provide you with that information. When training certifications are up for renewal, ClearCare Online’s homecare software will automatically alert agency administrators.
Why Choose a Recognized Care Provider
Industry experts agree that using a reputable agency is of the utmost importance. Choosing a company that has a positive reputation within your community and who adheres to high standards, any local regulations and caters to customers is a foundation for a positive experience. With a homecare software like ClearCare Online in place within a company, the technology facilitates good communication between team members, so agencies using a reliable homecare system like this also have a distinct advantage.
Many insiders also recommend asking the following questions:
- Are caregivers CPR and first-aid certified?
- Does the agency run a background check on all employees?
- Are caregivers properly supervised?
A web-based homecare system such as ClearCare Online is the most effective way to supervise caregivers in the field. Caregivers are required to clock in and out using the client’s home telephone, which ensures they are at their shift as scheduled. Family members can log into ClearCare Online’s homecare system to access their loved one’s schedule and confirm that important daily tasks have been completed.
Making the Right Choice in Home Care
A recent study conducted by Northwestern University’s Feinberg School of Medicine discovered many caregivers who care for the elderly have no training and do not undergo careful background checks or drug tests. In some cases the caregivers receive no supervision from the agencies that hire them, neglecting to use helpful homecare software or a homecare system such as ClearCare Online.
The study’s lead author, Dr. Lee Lindquist, states that there are good caregivers out there, but people “must be discerning about whom they hire.” Working with a reputable agency that properly trains their caregivers and offers point-of-care homecare software gives families peace of mind that they are leaving their loved ones in capable hands. If your aging relative has concerns about home care, check out our recent post “Helping Seniors Overcome Apprehensions About Home Care.”