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800.449.0645 Caregiver Support

Caregiver & client health and safety come first.

Our clients deliver critical care to groups identified as the most vulnerable to the coronavirus. As part of our response, we are constantly adding new functionality, reminding clients of tried & true ClearCare features, and providing business resources that are most helpful to personal care agencies during this time.


"Fit for Work" Questionnaire

screenshot_mobile_questionniare2During the clock-in process, present caregivers with questions to screen for COVID-19 symptoms. The "Fit for Work" questionnaire is configurable to meet your agency's requirements. A link to the questionnaire is included in shift reminders. If a caregiver answers Yes to any of the questions, an email is sent to HR Administrators for follow up.

Quality of Care

screenshot_mobile_cicThe Quality of Care module in ClearCare helps you monitor, report on, and prevent serious complications among patients with chronic conditions. Change in Condition Tracking allows caregivers the opportunity to identify and report any changes in or concerns about a client’s condition.

Customizable Pre-Shift Messages

screenshot_preshift2At the beginning of a telephony or mobile shift clock-in, set a message for caregivers to hear or read. The default message is a reminder about COVID-19 symptoms and proper hand washing.

This message can be customized to meet specific situations or requirements.


Mass Messaging

icon_messagingIf you need to get a message out to multiple clients or caregivers at once, you can use ClearCare. Send a mass message out to any or all of your clients and/or caregivers via text message, email, or both.


icon_profile_tagsTags allow you to group profiles, notes, and tasks. They are useful to identify related clients or caregivers who may have come in contact with each other or share common symptoms.

You can choose from Illness-Related tags to specifically track and report on possible COVID-19 activity, or set up custom tags to fit your agency's needs.

Key Documents

icon_key_documentsStore files in one place so everyone has easy access to the current versions. To help Admins stay up to date on new internal procedures or health updates, you can upload files to the Key Documents section. Any documents uploaded here will be available to all Admins on the Dashboard. Key Documents are not visible to caregivers.


COVID-19 Weekly Briefing

logo_wellskyEvery Tuesday, WellSky provides this free digest of COVID-19 news and actionable guidance for care providers.

Written by renowned executive management consultant and policy expert, Sharon Harder of C3 Advisors, LLC, the briefing is an informed guide for you and your team.

Download now

On-Demand Webinar

Maintaining and Growing Your Agency During COVID-19

Hear from agency owners who are successfully growing their businesses during this time.
  • Creative solutions for adapting to COVID-19
  • Strategies for successful communication with clients and caregivers
  • Supporting caregivers & the impact on hiring
  • Planning for a post-pandemic future
Watch the replay

On-Demand Webinar

New Evidence for the Value of Home-Based Care, Informed by 1+ Million Patient-Years

Former U.S. Senate Majority Leader Tom Daschle joined WellSky CEO Bill Miller and Geoff Nudd, CEO of WellSky’s ClearCare business, to discuss bold views for the future of home-based care in response to COVID-19 and beyond.

Watch the replay